Your resident welcome guide
Nine sections covering your move-in, utilities and services, the online portal, making a payment, and raising a maintenance request.
- Move-in
- Utilities
- Online portal
- Payments
Resident resource center
Everything you need to make renting easier.
Whether you're getting ready to move in, looking for maintenance help, or have a question about your lease, it's all in one place.
Quick access
Start here
The four things residents look for most, each pointing straight at the real thing.
Before you move in
Utilities and services, what happens on move-in day, and how to reach us in your first week.
Open the guide(opens in a new tab)Home maintenance
Short videos for the things that go wrong: shut-offs, breakers, filters and blockages.
Watch the videosRent & payments
Pay online, set up recurring payments, and see your balance and lease dates in one place.
Open the portal(opens in a new tab)Lease & policies
Renewals, pets, deposits, screening criteria and what's included in your rent.
Read the answers
Featured guides
The three things worth reading first
How to submit a maintenance request
A screen-by-screen walkthrough of raising a request in the resident portal, on your phone or on the web.
- Portal
- Mobile
- Web
Understanding your resident benefits
Renters insurance, air filter delivery and positive credit reporting: what each one does and how it works.
- Insurance
- Air filters
- Credit reporting
Video tutorials
View all videosWatch, then fix it
Short, practical videos for the moments something stops working.
How to Shut Off Your Home's Main Water Supply How to Reset a Tripped Circuit Breaker How to Shut Off Your Gas Supply How to change an air filter
Downloadable resources
Keep a copy
Both handbooks are available in English and Spanish. File sizes are shown so you know what you’re downloading on mobile data.
Resident welcome guide
Move-in, utilities, the online portal, payments and maintenance, all in one handbook.
Online maintenance requests
Step-by-step screenshots for submitting and tracking a request in the resident portal.
Common questions
View all FAQsFrequently asked questions
How do I pay rent?
Rent is paid online through the Resident Portal, where you can make a one-time payment or set up recurring payments so you never have to think about it. Paying on time also works in your favour, because we report it to the credit bureaus.
How do lease renewals work?
In order to renew your lease, you must be up-to-date on payments, and you must agree to a new rate. This rate may be lower or higher depending on market value.
How do I submit a maintenance request?
Submit non-urgent requests through the Resident Portal so they are tracked and you can follow progress. You can also download the request form (en español).
For anything urgent, call the emergency maintenance line at +1 (817) 587-0382, answered 24/7.
What are resident benefits?
Every lease includes a resident benefits package: renters insurance, air filter delivery to your door, and positive credit reporting on your on-time rent payments. It’s $25 a month on top of rent, and the resident services page breaks down each piece.
Do you allow pets?
Yes, we welcome pets in our properties. Our pet-friendly policy ensures your furry companions feel right at home. Read our pet policy for the requirements, fees and rules that apply.
What should I do in an emergency?
For fire, gas leaks or a medical emergency, call 911 first. Then call our emergency maintenance line at +1 (817) 587-0382, which is answered 24/7. Don’t wait to submit a portal request for anything urgent.
Knowing where your shut-offs are before you need them helps. Our how-to video library covers shutting off the gas, shutting off the main water supply, and what to do if you smell gas.
Still need help?
Our team is happy to answer your questions.
Renting should be simple
Everything you need, right where you need it.
And when it isn't, we're one call away. Our team is here for every step, from your first tour to your fifth renewal.
